Frequently Asked Questions
Q: Where will my child’s TndrBOX class be located?
Our pilot after-program will be held at Brookvale Elementary School on Wednesdays from 3:15 - 4:15 pm starting on January 8, 2014 in the Multi-Purpose Room (MUR). This six week program will end on February 12, 2014.
Q: Does my child need to bring anything with her to the TndrBOX class?
All supplies and materials are included in the class fee and each child will receive their materials during the scheduled class time.
Q: How many children will be in my child’s class?
We will keep our class size from 10 to 20 students.
Q: How will the TndrBOX instructor be able to teach Kindergarten through 2nd grade all in one class?
TndrBOX has held workshops in museums, preschools and elementary schools where the children's ages have ranged from preschool to 11 year olds. The enrichment program is built to address the needs of children from K-4. Our program is designed to introduce science to children through simple scientific concepts and question-based discovery. Content will be tailored to K-2 age and 3-6 age groups. The latter group will be introduced to more challenging and complex concepts and fundamentals of science in an engaging and fun way.
Q: Will I receive confirmation of my child’s registration?
Upon registration, you will receive a receipt via e-mail if you have provided a valid email address. TndrBOX will also attempt to e-mail you prior to the start of the program to confirm your child’s registration and inform you of the meeting location at the school.
Q: I see that the TndrBOX class is scheduled to begin 2 hours after the children are out of school. Who is responsible for my child during this time?
TndrBOX is not responsible for children before or after the stated class time. Currently, our enrichment program is scheduled on minimum days-- Wednesdays. Please ensure that you have made childcare arrangements for your child and have them come to class 5 minutes before we start. The students should quietly line up outside the MUR and wait for the instructor to let them inside.
Q: Will the classes cover all the topics in the same order as described in the flier/website?
Class description is not necessarily listed in any particular order. Classes will be taught according to availability of materials/equipment. Alternate topics may be substituted without advance notice, if required.
Q: How can I register?
Please register online.
Q: What are the payment methods accepted by TndrBOX?
TndrBOX uses PayPal for your convenience and safety. If you do not have a PayPal account, please register as a guest user and register your child(ren). Please DO NOT mail cash to our office.
Q: Whoops, I sent the TndrBOX registration with my child to school and I just had it returned. What do I do now?
Registration submitted to the school office will not be processed. Contact Raju: firstname.lastname@example.org or 510-745-8088 immediately so we can help register your child if space is available. Classes are on a first come first served basis.
Q: What is the TndrBOX refund policy?
For refund requests made prior to the day the programs starts, a $20 processing fee will be deducted. NO REFUNDS will be made on or after the first day of class. A $20 fee will be charged for bounced checks. There are no make-ups or refunds for classes that are missed by your child.
Q: Are there any rules in the TndrBOX class?
1. Put on your listening ears! No talking when the teacher or other student is talking. 2. Do not touch any of the materials, eat or drink anything that we use to perform experiments-- unless the teacher has given her explicit permission. 3. HAVE A BLAST! Students are also expected to comply with the guidelines of their school. Parents will be contacted in the event of problems. Recurring problems will result in the removal from the class with NO REFUND of fees.
Q: Do you accept late registrations or prorate the cost of your classes?
Late registrations will be accepted after the deadline if space is available and at the late registration cost. No registrations will be accepted on or after the first day of class. We do not prorate classes.
Q: If I have questions or concerns about my child’s class, who do I contact?
Please contact Raju: email@example.com or 510-745-8088 if you have any questions or concerns about our classes.
Q: My child forgot to go to their TndrBOX class today. Will I be refunded for the class?
There are no make-ups or refunds for classes that your child misses. However, if you contact our office, we will make attempt to have the instructor bring an extra take-home project with them to next weeks class. This will be given to your child after class and explained so that they understand the content that was covered in the missed class.
Q: Who do I contact if I am running late and will not be able to pick up my child from TndrBOX on time?
Please contact TndrBOX immediately at 510-745-8088. Please note that it is very important to promptly pick up your child as the instructor is not responsible for your child after the scheduled class time.
Q: I registered my child for TndrBOX and then realized that it is at the same time as another commitment. Can I get my money back?
Refund requests made prior to the start of the program will be charged a $20 processing fee. Requests made on the first day of class or after will not be refunded.
Q: How do I get TndrBOX offered at my child’s school?
Please contact Raju: firstname.lastname@example.org
We are committed to respecting and protecting your privacy. We use the information that we collect about you solely for the purposes of processing, fulfilling, and shipping your order(s), keeping you updated on the status of your order(s), and for the purpose of personalizing your shopping experience. We keep your personal information private and secure at all times.
Q: Will TndrBOX pick my child up from her classroom?
You are responsible for your child getting to each TndrBOX class. We will attempt to email you before the class starts with the classroom location, dates and times. TndrBOX will provide the school office staff with a copy of the roster at the beginning of each class. We ask that they provide a copy of this roster to any after school child care on site. We suggest that you talk to your child’s school teacher/extended care provider and ask them to remind your child that “today” is TndrBOX. Please be reminded that TndrBOX is NOT responsible for your child getting to class.
Q: Can I send the registration and payment with my child to the TndrBOX class?
Please DO NOT send any registration or payment with your child to the TndrBOX class.
Q: Does TndrBOX offer sibling discounts?
TndrBOX does not offer sibling discounts. Our program is currently deeply discounted and in the future, the program cost will be very reasonable. Hence, this does not allow for any further discounts.
email@example.com or 510-745-8088